Go-Live Is Just The Beginning
Post-implementation support is a key part of a successful software implementation, and is generally one of the most underutilized phases of the project. Once implementation is complete, our Services team does not stop there. During our Hypercare phase, each customer receives four post-implementation assessments at days 30, 60, 90, and 120. These assessments help ensure a successful implementation by assuring that the client fully understands how to make the best use of their new system.
For many projects, post-implementation check-ins might look like this:
- At 30 days, we assist with forecast lag analysis and additional 1-on-1 training
- At 60 days, we provide additional forecast accuracy training and process design review
- At 90 days, we review and make adjustments to safety stock and other inventory policies
- At 120 days, we help establish a Pre-S&OP meeting checklist
Join a Vibrant Customer Community
John Galt customers enjoy a wide array of training opportunities and benefits, including:
Regional User Groups – John Galt Solutions hosts an exclusive series of events for Atlas Planning Suite customers. These Atlas user conferences unite the top demand planning professionals across many industries.
Webinars & Workshops – Webinars and workshops are held or recorded regularly for the continuous education of our client base
Public Training – Atlas public training is conducted quarterly in the USA and twice annually in Europe and Australia. Online training is also conducted quarterly or on demand.
Dedicated Support – We also understand that our users may experience an issue with their software from time to time. We are here for you! Our highly effective and responsive Help Desk team will take care of any issues that may arise.